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Terms & Conditions

Last updated: March 7, 2026

Welcome to HireAnvil. These Terms & Conditions ("Terms") govern your use of the HireAnvil platform and services (the "Service"), operated by Gunter Business Solutions Inc ("we," "us," or "our").

By accessing or using HireAnvil, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

1. Service Description

HireAnvil is an AI-powered customer service automation platform that provides:

  • Email inbox monitoring and AI-generated response drafts
  • Contact management and CRM functionality
  • Email marketing campaigns
  • AI-powered content generation (social posts, images, product descriptions)
  • Support ticket management
  • Analytics and reporting

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

2. Account Responsibilities

Registration & Eligibility

You must be at least 18 years old and have the legal authority to enter into contracts to use HireAnvil. You are responsible for providing accurate account information and keeping your credentials secure.

Account Security

You are solely responsible for all activity that occurs under your account. Notify us immediately at support@hireanvil.com if you suspect unauthorized access.

One Account Per Business

Each subscription is intended for use by a single business entity. Sharing accounts across multiple organizations is prohibited.

3. Acceptable Use

You agree not to use HireAnvil to:

  • Send spam, unsolicited emails, or violate anti-spam laws (CAN-SPAM, GDPR, etc.)
  • Distribute malware, phishing content, or malicious code
  • Impersonate any person or entity
  • Harass, abuse, or harm others
  • Violate intellectual property rights
  • Reverse engineer, decompile, or attempt to extract the source code of the Service
  • Interfere with or disrupt the Service or servers
  • Use the Service for any illegal or unauthorized purpose

We reserve the right to suspend or terminate accounts that violate these terms without refund.

4. Payment & Billing

Subscription Plans

HireAnvil offers à la carte subscription plans with various features and usage tiers. Pricing is available at hireanvil.com/pricing and may change with 30 days' notice to existing customers.

Free Trial

New customers receive a 7-day free trial. You will not be charged until the trial period ends. If you cancel before the trial expires, you will not be billed.

Billing Cycle

Subscriptions are billed monthly in advance. By providing payment information, you authorize us to charge your payment method automatically each billing cycle.

Payment Processing

Payments are processed securely through Stripe. We do not store your full credit card information on our servers.

Failed Payments

If a payment fails, we will attempt to charge your card again. If payment cannot be collected within 7 days, your account may be suspended until payment is received.

Credits

Service credits are purchased through monthly subscriptions or one-time credit packs. Unused subscription credits roll over each billing period and do not expire. All credit purchases — whether subscription or one-time — are final and non-refundable. We do not provide refunds, buybacks, or cash-value exchanges for unused credits under any circumstances.

Refunds

All payments are non-refundable. By subscribing or purchasing credits, you acknowledge that no refunds will be issued for any reason, including unused credits, unused subscription time, or account cancellation. If you experience a billing error (such as a duplicate charge), contact support@hireanvil.com within 7 days and we will investigate.

Cancellation

You may cancel your subscription at any time from your account dashboard. Cancellations take effect at the end of the current billing period. No partial refunds are provided for unused time or unused credits. Upon cancellation, any remaining credits in your account are forfeited.

5. Intellectual Property

Our IP

HireAnvil, its logo, design, features, and underlying technology are owned by Gunter Business Solutions Inc and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, or distribute any part of the Service without our written permission.

Your Content

You retain ownership of all content you upload to HireAnvil (emails, documents, images, etc.). By using the Service, you grant us a limited license to process, store, and display your content solely to provide the Service to you.

AI-Generated Content

Content generated by HireAnvil's AI features (email drafts, social posts, images, etc.) is provided to you for your use. You are responsible for reviewing and ensuring the accuracy and appropriateness of AI-generated content before publishing or sending it.

6. Third-Party Services

HireAnvil integrates with third-party services to provide functionality:

  • Stripe — Payment processing
  • Supabase — Database and authentication
  • SendGrid — Email delivery
  • OpenAI — AI features

Your use of these services is subject to their respective terms and privacy policies. We are not responsible for the actions, availability, or policies of third-party providers.

7. Limitation of Liability

To the maximum extent permitted by law:

  • HireAnvil is provided "as is" without warranties of any kind, express or implied
  • We do not guarantee uninterrupted, error-free, or secure service
  • We are not liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Service
  • Our total liability to you for any claims related to the Service is limited to the amount you paid us in the 12 months prior to the claim

You are solely responsible for reviewing AI-generated content before sending it to customers. We are not liable for inaccurate, inappropriate, or harmful content generated by the AI.

8. Indemnification

You agree to indemnify and hold harmless Gunter Business Solutions Inc, its affiliates, and employees from any claims, damages, losses, or expenses (including legal fees) arising from:

  • Your use or misuse of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Content you upload or send through the Service

9. Termination

By You

You may terminate your account at any time by canceling your subscription or contacting support@hireanvil.com.

By Us

We may suspend or terminate your account immediately if you:

  • Violate these Terms or our Acceptable Use policy
  • Fail to pay outstanding balances
  • Engage in fraudulent or illegal activity
  • Use the Service in a way that harms us, other users, or third parties

Effect of Termination

Upon termination, your access to the Service will be revoked. You may request a copy of your data within 30 days of termination (see our Privacy Policy for details). Billing records may be retained for legal and tax compliance purposes.

10. Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes arising from these Terms or the Service will be resolved in the state or federal courts located in Delaware.

11. Dispute Resolution

Before filing a lawsuit, you agree to first attempt to resolve disputes informally by contacting us at support@hireanvil.com.

If informal resolution fails, disputes will be handled through binding arbitration under the rules of the American Arbitration Association, except where prohibited by law. You waive your right to participate in class action lawsuits.

12. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you via email or through the Service at least 30 days before the changes take effect.

Your continued use of HireAnvil after changes become effective constitutes acceptance of the new Terms. If you do not agree, you must cancel your account.

13. Miscellaneous

Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and Gunter Business Solutions Inc regarding the Service.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

No Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations without restriction.

14. Contact Us

If you have questions about these Terms, please contact us:

Gunter Business Solutions Inc
Email: support@hireanvil.com
Website: hireanvil.com

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